iPrint141 - Complete Policy Package
SHIPPING POLICY
Processing Time
- Standard Orders: 3-5 business days for design and printing
- Complex Custom Designs: 5-10 business days
- Rush Orders: Available upon request (additional fees may apply)
- Design Consultation: If design assistance is required, this may add 1-2 business days
Shipping Methods & Costs
UK Domestic Shipping:
- Standard Delivery (3-5 business days): £4.99
- Express Delivery (1-2 business days): £9.99
- Next Day Delivery: £14.99
- Local Bedford Collection: FREE
International Shipping:
- Europe: £12.99 (5-10 business days)
- Rest of World: £19.99 (7-14 business days)
- Express International: Available upon request
Shipping Information
- All items are carefully packaged to prevent damage during transit
- Tracking information will be provided via email once your order ships
- Insurance is included for all orders over £50
- Custom 3D printed items may require special handling - additional costs will be communicated before shipping
Order Tracking
- You will receive an email confirmation when your order is placed
- Design approval emails will be sent for custom orders
- Shipping confirmation with tracking details will be provided
- Contact us at [Our Contact Page Here] for any shipping inquiries
RETURNS & REFUNDS POLICY
Our Commitment
At iPrint141, we stand behind the quality of our custom 3D printed products. However, due to the custom nature of our services, please review this policy carefully.
Custom Orders
Non-Returnable Items:
- Custom-designed 3D printed items created to your specifications
- Personalized products with custom text, images, or modifications
- Items that have been approved by the customer during the design process
Standard Returns
Eligible for Return:
- Defective items due to printing errors on our part
- Items damaged during shipping
- Items that significantly differ from the approved design specifications
Return Process
Within 14 Days:
- Contact us immediately at [Our Contact Page Here]
- Provide photos of the issue and your order number
- We will provide return instructions if applicable
Return Conditions:
- Items must be in original condition
- Original packaging must be included
- Customer is responsible for return shipping costs unless the item is defective
Refunds
- Defective Items: Full refund including original shipping costs
- Our Error: Full refund including original shipping costs
- Design Approval: Once you approve a design, the order becomes final
- Processing Time: Refunds will be processed within 5-10 business days
Replacements
We will replace defective items at no additional cost. Replacement shipping is free for items defective due to our error.
PRIVACY POLICY
Last Updated: [6th June '25]
Information We Collect
Personal Information:
- Name, email address, phone number
- Billing and shipping addresses
- Payment information (processed securely through our payment providers)
Design Information:
- Custom design files and specifications you provide
- Communication regarding your project requirements
- Photos or descriptions of requested items
Technical Information:
- IP address and browser information
- Website usage data through cookies
- Device and connection information
How We Use Your Information
Service Provision:
- Process and fulfill your 3D printing orders
- Communicate about your projects and orders
- Provide customer support and design assistance
Business Operations:
- Improve our services and website
- Send important updates about your orders
- Comply with legal obligations
Marketing (With Your Consent):
- Send newsletters and promotional offers
- Share updates about new services or capabilities
Information Sharing
We Never Sell Your Personal Information
We May Share Information With:
- Payment processors (Stripe, PayPal) for transaction processing
- Shipping companies for order fulfillment
- Legal authorities if required by law
- Service providers who assist our operations (under confidentiality agreements)
Your Design Files
- Your custom designs remain your intellectual property
- We will not reproduce your designs for other customers without permission
- Design files are securely stored and deleted after order completion unless you request otherwise
- We may retain photos of completed work for portfolio purposes with your consent
Data Security
- SSL encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and updates
- Limited access to personal information by authorized staff only
Your Rights
You Have the Right To:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Opt-out of marketing communications
- Port your data to another service
Cookies
We use cookies to:
- Remember your preferences
- Analyze website traffic
- Improve user experience
- Process your orders efficiently
You can control cookies through your browser settings.
Contact Information
For privacy concerns: privacy@iprint141.com Data Protection Officer: Address: iPrint141, Bedford, UK
TERMS OF SERVICE
Last Updated: [Current Date]
Acceptance of Terms
By using iPrint141 services, you agree to these terms. If you disagree with any part, please do not use our services.
Services Description
iPrint141 provides custom 3D printing services including:
- Custom design and printing
- Prototype development
- Small to medium batch production
- Design consultation and assistance
Order Process
Design Phase:
- Customer provides specifications or requests design assistance
- We provide design concepts for approval
- Revisions included up to 3 rounds for custom designs
- Final approval required before printing begins
Production:
- Orders begin production after design approval and payment
- Production times vary based on complexity
- Rush orders available with additional fees
Pricing and Payment
- All prices in GBP including VAT where applicable
- Payment required before production begins
- Additional fees for rush orders or complex modifications
- Prices subject to change with notice
Intellectual Property
Your Rights:
- You retain ownership of your original designs
- You grant us license to produce your approved designs
Our Rights:
- iPrint141 retains rights to our design processes and techniques
- We may showcase completed work with your permission
- Our original design contributions remain our property
Quality and Acceptance
Our Standards:
- Professional quality 3D printing
- Materials suitable for intended use
- Compliance with approved specifications
Customer Responsibilities:
- Provide accurate specifications
- Approve designs before production
- Inspect items upon receipt
Limitation of Liability
- Our liability is limited to the order value
- We are not responsible for indirect or consequential damages
- Customers are responsible for ensuring designs comply with applicable laws
Prohibited Uses
We Will Not Print:
- Illegal items or weapons
- Items infringing intellectual property rights
- Items intended to cause harm
- Items violating our ethical standards
Cancellation
- Orders may be cancelled before production begins
- Cancellation after design approval may incur design fees
- Refunds processed according to our returns policy
Governing Law
These terms are governed by the laws of England and Wales.
Contact Information
iPrint141 Bedford, UK Email: [Our Contact Page Here]
For legal inquiries: legal@iprint141.com
These policies are effective immediately and may be updated periodically. Customers will be notified of significant changes.