iPrint141 - Complete Policy Package

SHIPPING POLICY

Processing Time

• Standard Orders: 3-5 business days for design and printing
• Complex Custom Designs: 5-10 business days
• Rush Orders: Available upon request (additional fees may apply)
• Design Consultation: If design assistance is required, this may add 1-2 business days

Shipping Methods & Costs

UK Domestic Shipping:

• Standard Delivery (3-5 business days): £4.99
• Express Delivery (1-2 business days): £9.99
• Next Day Delivery: £14.99
• Local Bedford Collection: FREE

International Shipping:

• Europe: £12.99 (5-10 business days)
• Rest of World: £19.99 (7-14 business days)
• Express International: Available upon request

Shipping Information

• All items are carefully packaged to prevent damage during transit
• Tracking information will be provided via email once your order ships
• Insurance is included for all orders over £50
• Custom 3D printed items may require special handling - additional costs will be communicated before shipping

Order Tracking

• You will receive an email confirmation when your order is placed
• Design approval emails will be sent for custom orders
• Shipping confirmation with tracking details will be provided
• Contact us at [Our Contact Page Here] for any shipping inquiries

RETURNS & REFUNDS POLICY

Our Commitment

At iPrint141, we stand behind the quality of our custom 3D printed products. However, due to the custom nature of our services, please review this policy carefully.

Custom Orders

Non-Returnable Items:

• Custom-designed 3D printed items created to your specifications
• Personalized products with custom text, images, or modifications
• Items that have been approved by the customer during the design process

Standard Returns

Eligible for Return:

• Defective items due to printing errors on our part
• Items damaged during shipping
• Items that significantly differ from the approved design specifications

Return Process

Within 14 Days:

• Contact us immediately at [Our Contact Page Here]
• Provide photos of the issue and your order number
• We will provide return instructions if applicable

Return Conditions:

• Items must be in original condition
• Original packaging must be included
• Customer is responsible for return shipping costs unless the item is defective

Refunds

• Defective Items: Full refund including original shipping costs
• Our Error: Full refund including original shipping costs
• Design Approval: Once you approve a design, the order becomes final
• Processing Time: Refunds will be processed within 5-10 business days

Replacements

We will replace defective items at no additional cost. Replacement shipping is free for items defective due to our error.

PRIVACY POLICY

Last Updated: [6th June '25]

Information We Collect

Personal Information:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)

Design Information:

• Custom design files and specifications you provide
• Communication regarding your project requirements
• Photos or descriptions of requested items

Technical Information:

• IP address and browser information
• Website usage data through cookies
• Device and connection information

How We Use Your Information

Service Provision:

• Process and fulfill your 3D printing orders
• Communicate about your projects and orders
• Provide customer support and design assistance

Business Operations:

• Improve our services and website
• Send important updates about your orders
• Comply with legal obligations

Marketing (With Your Consent):

• Send newsletters and promotional offers
• Share updates about new services or capabilities

Information Sharing

We Never Sell Your Personal Information

We May Share Information With:

• Payment processors (Stripe, PayPal) for transaction processing
• Shipping companies for order fulfillment
• Legal authorities if required by law
• Service providers who assist our operations (under confidentiality agreements)

Your Design Files

• Your custom designs remain your intellectual property
• We will not reproduce your designs for other customers without permission
• Design files are securely stored and deleted after order completion unless you request otherwise
• We may retain photos of completed work for portfolio purposes with your consent

Data Security

• SSL encryption for all data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Limited access to personal information by authorized staff only

Your Rights

You Have the Right To:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Port your data to another service

Cookies

We use cookies to:

• Remember your preferences
• Analyze website traffic
• Improve user experience
• Process your orders efficiently

You can control cookies through your browser settings.

Contact Information

For privacy concerns: privacy@iprint141.com Data Protection Officer: Address: iPrint141, Bedford, UK

TERMS OF SERVICE

Last Updated: [Current Date]

Acceptance of Terms

By using iPrint141 services, you agree to these terms. If you disagree with any part, please do not use our services.

Services Description

iPrint141 provides custom 3D printing services including:

• Custom design and printing
• Prototype development
• Small to medium batch production
• Design consultation and assistance

Order Process

Design Phase:

• Customer provides specifications or requests design assistance
• We provide design concepts for approval
• Revisions included up to 3 rounds for custom designs
• Final approval required before printing begins

Production:

• Orders begin production after design approval and payment
• Production times vary based on complexity
• Rush orders available with additional fees

Pricing and Payment

• All prices in GBP including VAT where applicable
• Payment required before production begins
• Additional fees for rush orders or complex modifications
• Prices subject to change with notice

Intellectual Property

Your Rights:

• You retain ownership of your original designs
• You grant us license to produce your approved designs

Our Rights:

• iPrint141 retains rights to our design processes and techniques
• We may showcase completed work with your permission
• Our original design contributions remain our property

Quality and Acceptance

Our Standards:

• Professional quality 3D printing
• Materials suitable for intended use
• Compliance with approved specifications

Customer Responsibilities:

• Provide accurate specifications
• Approve designs before production
• Inspect items upon receipt

Limitation of Liability

• Our liability is limited to the order value
• We are not responsible for indirect or consequential damages
• Customers are responsible for ensuring designs comply with applicable laws

Prohibited Uses

We Will Not Print:

• Illegal items or weapons
• Items infringing intellectual property rights
• Items intended to cause harm
• Items violating our ethical standards

Cancellation

• Orders may be cancelled before production begins
• Cancellation after design approval may incur design fees
• Refunds processed according to our returns policy

Governing Law

These terms are governed by the laws of England and Wales.

Contact Information

iPrint141 Bedford, UK Email: [Our Contact Page Here]

For legal inquiries: legal@iprint141.com

These policies are effective immediately and may be updated periodically. Customers will be notified of significant changes.